Jefferies stated that last week’s Salesforce Dreamforce event highlighted the significant upside for a retailer such as Williams-Sonoma (NYSE: WSM) from AI agents.
According to their view, the most compelling data point was that more than 60% of chat queries will now be autonomously resolved by AI. This development underscores the growing impact of artificial intelligence in enhancing customer service and operational efficiency for retailers.
https://seekingalpha.com/news/4505518-williams-sonoma-is-seen-saving-tens-of-millions-as-ai-agents-replace-human-interventions-with-customer-service?utm_source=feed_news_all&utm_medium=referral&feed_item_type=news